Return and refund policy
Overview
The consumer has a period of 14 days to cancel the purchase of any of the products in the event that there is a problem not described or they do not arrive in the conditions that were budgeted at the time of purchase.
The consumer will have to bear the cost of return as well as the cost of shipping plus the cost of insurance paid for the delivery of the object, and the object will have to arrive in the same condition in which it was sold, with all its original accessories and in its packaging.
Certain items such as antique armour are sensitive to assembly and disassembly and therefore cannot be returned as they are a delicate item where the safety of assembly by the customer cannot be guaranteed. All other items are subject to a 14 day return period.
Please note that these are centuries old art objects, obviously they have received some damage due to the passage of time and combat, please take this into account before purchasing.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at info@supeinnihonto.com for questions related to refunds and returns.